Serious Business Discussions...
When Money is the Issue Conversation gets Heated!
by Stu Leventhal - Guru Marketing Tips
Business, work and job issues are serious subject matters. But, it is the business leader who stays cool, calm and collected that makes the best impression on bosses, employees and customers.
A Level head during business chaos usually comes from experience under pressure. Good training can also help prep a business manager or team leader for handling adversity.
When a manager goes into a business situation where he or she is confronting a company problem they should be prepared. If possible ask to be briefed as thoroughly as possible so that you do not go in and get blind sided.
Job and business problems usually end up costing someone money. A business leader has to take everyone's point of view into consideration. Gather the facts, weigh the pros and cons and then make an informed decision that takes everyone's positions and opinions into account.
Even trivial business decisions are important when money and profits are at stake.
Remember, the good boss cannot always side with the company and ownership just because he or she works for the company. Often the customer is right and has a legitimate grievance. Also, employees can have a strong case for their point of view too.
The boss or manager in charge is the judge and jury in most cases. Subordinates and customers have little or no other recourse so the boss must take their feeling into account.
Business discussions should always be handled openly and honestly. Customers and employees are expecting a fair shake. Yes, it is probably in the manager or bosses best interest to side with the company and ownership but that may not always be what is best for all.
Bear in mind that when customers feel they are wronged they can do a lot of damage just by bad mouthing the company. So can employees!
The wise business leader will always discuss problems thoroughly and get all the facts possible, before jumping to a conclusion and making a decision.
You have t look ahead and consider the outcome of your decision before you decide. Perhaps the company and employee or customer can compromise?
All the pros and cons must be weighed before a serious decision is made.
How will the decision impact the brand image? What is the immediate cost in dollars and cents for a decision? Will more expenses accrue due to the decision?
Serious business discussions always require serious thought and focus. If there is no firm deadline to meet do not force a conclusion! Take your time, mull things over, consider all angles!
When you act, stand by your decision!
A Level head during business chaos usually comes from experience under pressure. Good training can also help prep a business manager or team leader for handling adversity.
When a manager goes into a business situation where he or she is confronting a company problem they should be prepared. If possible ask to be briefed as thoroughly as possible so that you do not go in and get blind sided.
Job and business problems usually end up costing someone money. A business leader has to take everyone's point of view into consideration. Gather the facts, weigh the pros and cons and then make an informed decision that takes everyone's positions and opinions into account.
Even trivial business decisions are important when money and profits are at stake.
Remember, the good boss cannot always side with the company and ownership just because he or she works for the company. Often the customer is right and has a legitimate grievance. Also, employees can have a strong case for their point of view too.
The boss or manager in charge is the judge and jury in most cases. Subordinates and customers have little or no other recourse so the boss must take their feeling into account.
Business discussions should always be handled openly and honestly. Customers and employees are expecting a fair shake. Yes, it is probably in the manager or bosses best interest to side with the company and ownership but that may not always be what is best for all.
Bear in mind that when customers feel they are wronged they can do a lot of damage just by bad mouthing the company. So can employees!
The wise business leader will always discuss problems thoroughly and get all the facts possible, before jumping to a conclusion and making a decision.
You have t look ahead and consider the outcome of your decision before you decide. Perhaps the company and employee or customer can compromise?
All the pros and cons must be weighed before a serious decision is made.
How will the decision impact the brand image? What is the immediate cost in dollars and cents for a decision? Will more expenses accrue due to the decision?
Serious business discussions always require serious thought and focus. If there is no firm deadline to meet do not force a conclusion! Take your time, mull things over, consider all angles!
When you act, stand by your decision!
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